OPEN by appointment only, we are not accepting walk-in services at this time
3775 Nineteenth Street, Lincoln, Ontario, Canada
Luxury dog grooming with a small town feel
Every dog has it's *spa* day!
New Clients
Booking requirements:
Dogtown is now accepting NEW CLIENTS!
In order to book with us as a new grooming client however, your dog must:
Be up to date on their rabies vaccinations
Must have been professionally groomed within the last 4 months (puppies exempt)
We are currently unable to accept any DOODLE breed clients or GIANT breeds.
Sorry for any inconvenience
Covid-19 Procedures
drop off and pick up procedures
- If you have had ANY contact with someone who has or has had contact with someone with COVID-19, or have traveled anywhere outside of the province or country in the last 2 weeks, please DO NOT come to the salon.
- Our doors will remain locked, Only those who have arranged appointments are allowed entry into the salon.
- Please send only 1 individuals from your household to drop off and pick up your dog if possible
- We ask that you please kindly sanitize your hands before entering the salon
- There is no need to call or knock upon arrival, we will be expecting you!
- Masks or face coverings must be worn if you are entering the salon (By-law 2020-46). Masks MUST be worn properly, covering both your mouth and nose. If you have forgotten your mask or choose not to wear one, your dog will be admitted and discharged outdoors at your own risk.
- Please submit any grooming notes, concerns or questions regarding your dog's grooming session BEFORE arriving for your appointment via phone, text or DM
- Please arrive no more than 5 minutes prior to your grooming appointment time, and pick up promptly at your allotted pick up time. This is extremely important to maintain social distancing measures and proper sanitation.
- If you arrive while another client is in the salon, please wait in your vehicle or at a 2m distance outside the door until they have cleared the area.
- If you arrive more than 5 minutes prior your appointment time, we ask that you please wait in your vehicle with your dog until it is your time to enter. Due to increased sanitation and COVID protocols, we CANNOT take your dog in early unless we have called you to do so.
- At your allotted drop off or pick up time, we will unlock the door and welcome you into the salon, we ask that you please sanitize your hands before entering and close the door behind you for your dog's safety.
- Once inside the salon, we will place a temporary slip lead around your dog's neck. After we have secured our slip lead you may remove your dog's leash and collar and any other gear they may have (be sure to have it with you when you return to pick them up). If you have a small dog we may ask you to place them inside the barrier as opposed to using the slip lead method.
- Please bring your dog with only minimal 'gear'. We prefer a flat lead and easy to undo collar to keep things simple and easy on everyone
- At pick up we will return your dog to you on our temporary slip leads. While keeping them safe inside our barrier we ask that you secure your dog's leash and collar on them before we remove our slip lead. Please do not allow your dog to remain off-leash, we require your dog to be secured on a leash before leaving our premises, regardless of you assuring us "they won't go anywhere", trust us, they will, and they have!
- If your dog's coat is being trimmed down substantially during their visit, please adjust their collar before/upon returning to avoid them pulling out of it and escaping. We are situated on a busy road and the last thing we want is for any incident to occur
- We are now accepting all payment types and have a debit machine with tap for your convenience. If you prefer to pay via e-transfer, this MUST be arranged and received in advance of picking up your dog. E-transfers can be sent to: groomingbycolleen@gmail.com but please verify with your groomer your total charge with HST before sending
- Our policies still stand in terms of late drop-offs, late pick-ups and no show appointments. If you are LATE your appointment may have to be rescheduled and you will be charged a late cancel fee. If you do not show up for your appointment, you will be charged a no show fee. Please respect our small business and arrive on time for drop off, and promptly for pick up. If you can't make your grooming appointment please provide at least 24 hours notice to avoid the aforementioned fees.
Thank you for your understanding and cooperation !